In 2024, hospitality customers are on a quest to solve their challenges through the lens of technology. Drawing insights from the data gathered over 2023 on the Tech on Toast platform we have a unique insight into the evolving expectations and problem-solving approaches of customers in the hospitality sector.
From seamless booking experiences, the advance of AI, the explosion of loyalty programmes to personalised messaging, technology emerges as the linchpin in addressing customer needs. Join me as we explore the power of technology in enhancing customer satisfaction and reshaping the future of hospitality.