Naomi Simcock & Andrew Busby
John Lewis, Redline Retail & The Industrious
Great customer service in a digital age
Andrew Busby, Redline Retail & The Industrious, will be hosting this fireside chat with Naomi Simcock, Operations Director at John Lewis, the discussion will focus on:
- How does technology improve / enable customer service?
- What technologies can improve the customer experience?
- How do you balance the need from customers for human contact with the productivity agenda?
- Who is doing this well and what are they doing?
- What are the pitfalls to look out for?
- What does great customer experience look like for John Lewis?
- Is AI the answer to our prayers or is it the Sorcerer's Apprentice?
- The market is undoubtedly tough, what can we expect for 2024?