Deliver next-level CX and business results—all from one platform
As the retail world continues to navigate labour issues amidst the unpredictable whims of the economy, companies need an all-in-one solution to help connect their diverse, dispersed workforce to deliver scalable results that are repeatable and measurable.
At a time when 40% of retail workers want to quit, burnout is a constant concern but replacing those who are departing with new talent remains a major struggle. Companies need to make the most out of the limited resources they have by streamlining their tech stack to properly enable employees so they can deliver high-value customer experience (CX). Fueled by brain science and AI, Axonify is the workforce enablement solution that helps retail associates learn, connect and get things done.
Why employees and HQ love a consolidated solution
Axonify is proven, science-backed and loved by associates because it gets them doing the right things, every day, starting from an onboarding experience that ensures they’re ready to be on the shop floor, faster. Personalised learning that includes skill development and intelligent refresher training means staff are continuously improving, ready to deliver great customer experiences and bolster sales. Two-way feedback, outcome-based campaigns and manager-led forums make communication to every associate not only easier but trackable. And operations also get optimised with guided task management, photo verification and staff readiness scores.
Supporting massive retail transformation
Customer habits and technological developments are transforming the retail landscape and retailers need to be agile enough to keep up with the pace of change. Innovative brands like MOL Group are supporting massive transformation across their 15,000 associates throughout 9 European countries. By leaning into the training and communications that saw industry-leading user engagement on Axonify (95% participation in training) MOL Group’s associates leveraged data-driven content that resulted in a 15% bump in knowledge growth—turning store staff into customer-wowing hosts. With an agile solution like Axonify, MOL Group can build on this momentum with each market expansion whereas Walmart Logistics uses the platform to reduce incidents by focusing on employee knowledge and creating a safety culture.
Learn more about why Axonify is built for retail by connecting with our team at the Smart Retail Tech Expo (Booth ST110) and don’t miss our speaking session from Alastair Watts, VP of Europe, on 28 Feb at 11AM in Theatre 8 where he’ll be revealing new data that unlocks the secret to outlasting retail’s volatility.