The Smart Retail Tech Expo logo

9 & 10 June 2021

ExCeL, London

Delivering Difference Limited

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Exceptional Customer Service for Extraordinary Brands

We design meaningful customer experiences for luxury retail, hospitality and entertainment brands.
You have a strong brand and vision: It`s recognisable and aspirational.
Marketing tells your story, but what about your people?

Delivering Difference works closely with international luxury retail, hospitality and entertainment brands to build exceptional and lasting customer experiences. Working across multiple channels, we create tools and training materials, and design new processes, for anyone in your company that interacts with customers.

Our consultants get right to the heart of your customer experience, working as an extension of your team but with the benefit of an outsider`s perspective. Memorable customer service that surprises and delights not only makes someone`s day, it significantly increases the chances that they`ll come back, time and again, and it needn`t cost the business more.

Tel: 0203 305 5298

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